Charger Troubleshooting Guide

Created by Brad Atkinson, Modified on Mon, 2 Jun at 1:59 PM by Brad Atkinson

Quick Guide – Charger Fault Troubleshooting Guide

Charger	Action
Identify	Check! 1) Is the charger powered on 2) Is the bus 100%? 3) Is there a known fault for this bus/charger? (Follow any instructions on charger screen), disconnect plug(s) from bus, restart charge session If fault re-occurs, check each port/plug combinations to see if single gun charging is possible If fault re-occurs, try the bus on another charger. If charging is successful, check the charger works with a different bus. Report ALL faults to Maintenance and Operations Managers daily
BetterFleet	Action (see screenshots below)
Identify	If you see a charger status displaying Unavailable (probably via Unavailable filter on the Chargers page): Check if the charger is powered on, if yes then report to BetterFleet Customer Success Manager
Identify	If you see a charger Fault (via the Faulted filter on the Chargers page), then go to the Incident page and review the active fault Error information (red triangle) If BetterFleet displays a charger fault but there is no bus plugged in, follow Software Restart steps If fault is Active, visit charger, disconnect plug(s) from bus, restart charge session If fault re-occurs, check each port/plug combinations to see if single gun charging is possible If fault re-occurs, try the bus on another charger. If charging is successful, check the charger works with a different bus. Report ALL faults to Maintenance and Operations Managers daily
Software Restart	Go to the Chargers page, tap on 3 dots on(right-hand side of the faulted charger). If the charger shows Available in green, tap Restart and Confirm. Wait 60s, check the fault is no longer Active in BetterFleet